Updated: 22 October 2026
Help with Mode for iPhone and Apple Watch, and the Mode Coach browser workspace. Mode Coach supports linked phones, conversations, training, appointments and consent-based result and recovery sharing. Some coaching features are available through a private pilot or test build; availability depends on your account and app version.
Contact
Email [email protected], or use Send feedback in Mode’s settings. You can also contact [email protected].
Include your Mode version/build, device and operating system, whether you use the App Store or TestFlight, and what happened. For browser issues, include your browser, page and the action you were taking. A screenshot of the error or relevant Diagnostics row helps.
Remove personal health details you do not want to share. Never send passwords, phone-linking codes, API keys, private access codes or payment credentials.
Coaching and accounts
How do I connect my phone to my coach?
- Accept your coach’s invitation using the email address they invited.
- In the app, open My Coach → Link this phone. When connected, this tab may show your coach’s name or business.
- Choose Copy code & open browser, sign in to the same Mode account and complete the connection under Linked phones.
- Return to Mode and choose Check connection.
If the code expires, get a new code. If the wrong coach or account appears, check the signed-in email before linking again.
Linking does not automatically share your workout history, health readings, sleep or recovery data. Review the separate sharing choices for your coaching connection.
Is AI Coach the same as my personal trainer?
AI Coach and AI workout reviews are generated suggestions, not messages from a human trainer. They can make mistakes and should be reviewed.
Mode Coach connects you with a human coach through the browser workspace and linked-phone features. Your coach can send messages, workouts and appointments and review information you choose to share. Opening an AI review does not automatically send your records to your coach.
My coach sent training, but it is not in Schedule
Open your coach conversation and its training card. Review the workouts and dates, then use Accept & add to Schedule for the workouts you want to accept. Pending proposals are not the same as accepted scheduled sessions.
If a card is missing, refresh coaching and confirm both devices are using the intended account and coaching connection. Ask your coach to check that the update was sent, rather than only saved as a draft. If you declined a workout or the coach replaced or removed it, review the latest card and status.
If an accepted workout still does not appear, send support its title, planned date, app/browser versions and any sync message. Avoid accepting or creating extra copies while the issue is checked.
How do appointments work?
Open the appointment card in your coach conversation. For a pending proposal, use Accept, Decline or Propose another time, then check the confirmed date, time and status.
An appointment email or push alert does not itself accept the appointment. Appointment email preferences are in Coaching settings and depend on email delivery being available. If a video-call link is included, the selected external provider handles the call.
Can my coach see all my data?
No. The coaching connection has choices for sharing categories and the history start date. Sending a result, sharing daily recovery and allowing recovery information in coach AI reviews are separate controls.
Your coach can see the plans they assigned and messages you exchange. They receive recorded results and recovery information only through the applicable sharing choices. Apple Health permission, a wearable connection or a Mode Pro purchase alone does not grant a coach access.
What happens if I stop coaching or unlink my phone?
Use the coaching connection controls to pause or end sharing. Disconnect this phone removes this phone’s connection; it does not delete your browser account or your coach’s workspace.
Accepted coach workouts already saved in Workouts stay on the phone after coaching ends. Ending access cannot recall information your coach already read, exported or saved elsewhere. See Mode’s privacy policy for storage and deletion details.
Sharing results and recovery
Can I send a workout my coach did not prescribe?
Yes. Open a saved result and its Send to coach section. Check the recipient, outcome and sharing options, then send it. You can share an eligible standalone workout as well as a coach-prescribed session, subject to the connection’s sharing categories and history start date.
Save effort, feel and any optional comment before sending. Check the sent confirmation; a pending send is not yet confirmed as received. If a send is pending, use Retry send rather than creating a duplicate workout.
Heart rate or effort appears on my phone but not in the browser
In the same saved result:
- Confirm the measurement is present in the phone’s results.
- Under Send to coach, enable Share heart rate, zones & recovery if you want those measurements included.
- Save your effort, feel and comment, and enable Share saved effort, feel & comment. Feedback sharing must also be allowed in your coaching connection.
- Choose Send updated result if you sent an earlier version, then refresh that result in the coach workspace.
A Watch summary can arrive before detailed samples. Reopen the result after the transfer finishes and send the updated detail. An imported average HR cannot create a missing HR trace, maximum, zones or full recovery recording. Older recordings may not contain every metric.
How do I share sleep, HRV and daily recovery?
Open your coach tab → Recovery sharing.
- Use Share all recovery summaries or choose individual items.
- Select the recorded history you want to include.
- Choose separately whether to Allow these summaries in coach AI reviews & plans.
- Press Save sharing choices, then Refresh & sync now.
Available summaries are shared after source refreshes and when you open Mode. Background timing is controlled by iOS, so a fixed morning delivery time is not guaranteed. A category can only be shared if its source has recorded data that Mode can access.
Turning all categories off also requires saving the change. Sharing with your human coach does not require enabling the separate coach AI option.
My coach cannot see “Why this suggestion”
Enable Recovery / Mode readiness and Why this suggestion in Recovery sharing, then save and use Refresh & sync now. Check that Mode has a current suggestion and recorded source data, then refresh the athlete’s recovery view in the browser.
This choice shares the underlying recovery and training context in the explanation, not just a score. Coach AI access remains separate. If no reasons are available, Mode should show that gap rather than invent an explanation. If the phone has current reasons but the browser still has none, send support the relevant status, dates and app/browser versions.
Phone notifications
Coaching alerts are missing
- Check iPhone Settings → Notifications → Mode for permission, Lock Screen, banners and sounds. Check Focus and Scheduled Summary too.
- In Mode, open your coach tab → Coaching settings → Notifications and read the delivery status.
- Under Troubleshooting, use Enable notifications, Resume coach alerts or Reconnect this iPhone if offered.
- Send a test notification and tap it. For a Lock Screen check, lock the phone and ask your coach to send a message.
iPhone notification permission and successful registration with Apple’s push service are different checks. If Mode reports that Apple rejected registration, refreshing or enabling iPhone settings alone may not resolve it. Use Refresh delivery status and send support the diagnostic report from that screen.
Coaching alerts cover messages, training and appointments. Tapping one should open the relevant conversation or item. If it opens the wrong place, report the alert type, time and app build. Notifications do not grant permission to share health information.
The app icon has a badge, but I cannot find the update
Open the coach conversation and check unread messages and pending training or appointment cards. Opening the app alone does not necessarily read every item. Refresh coaching if the count looks stale.
If a badge remains after the relevant items are read or handled, send support the badge count and a screenshot of the coaching screen. Lock-screen workout information and Live Activities are separate from coaching push alerts; specify which feature is missing.
Training, sensors and connected wearables
My heart rate is not showing
Make sure the sensor is supported, charged and awake. For a chest strap, wear it correctly and moisten the contacts if its manufacturer recommends it. Check Bluetooth permission and the connection inside Mode. If another app or device is using the sensor, disconnect it there and retry; simultaneous connection limits vary.
For Apple Watch recordings, check the watch app and relevant Health permissions. Connecting a wearable account for sleep or recovery is not the same as connecting a live heart-rate sensor.
My gym machine is missing, or some numbers are blank
Check that the machine broadcasts a compatible Bluetooth service, is awake and has a free connection. Machines vary in whether they provide distance, speed, power and cadence. Mode cannot show a measurement the device does not provide. Send support the exact machine and console model, firmware if known, and the connection screen.
Readiness or sleep says “not enough data”
Check the latest reading date and permitted sources in Diagnostics. Open the wearable’s own app, let it finish syncing, check Health or connected-account permissions, and refresh Mode. Earlier nights do not establish that last night’s data is available.
Readiness information is training guidance, not a diagnosis or a guarantee that it is safe to exercise.
WHOOP, Oura or Polar stopped syncing
Check your internet connection and whether recent data is present in the provider’s app. If Mode asks you to reconnect, use its connection controls in Settings and sign in again. Disconnecting blocks further use of that connection and removes stored connection credentials; it does not delete the provider account or previously imported history. You can also revoke access with the provider.
Is direct Garmin synchronization available?
Direct Garmin Connect integration is under development and testing, subject to Garmin approval and the access granted. The intended integration covers activity and daily health data coming into Mode, and structured workouts and schedules sent to Garmin through the relevant APIs. Do not assume automatic two-way synchronization is available in your current app.
A developer or personal test connection does not establish production access for all athletes. Supported data written to Apple Health may be available through Mode’s Health permissions, but that does not provide every Garmin metric or score. Availability and supported directions will be identified when the integration is released. See the Garmin section of the privacy policy.
AI, workout imports and results
AI planning, imports or reviews will not load
On iOS, check your connection, AI-sharing permission and access to the feature. For an access or purchase error, use Restore purchases. If the service reports it is busy, wait briefly and retry.
In the browser, check that you are signed in to the right workspace and that the selected athlete or session has the information you intend to review. Complete the displayed AI confirmation. Shared recovery will be absent from AI context if the athlete has not allowed its use in coach AI reviews.
If the request fails, preserve the written plan or draft. Send support the error, reference if shown, feature used and app/browser version. App Store customers should not need a developer access code. TestFlight access does not prove a production purchase has been restored.
My AI workout import is wrong or needs corrections
Select clear, relevant source text or a readable document/image. Review the proposed sessions before converting or sending. Check exercises, units, targets, rounds, rest, dates and any highlighted fields that need a decision. Correct unclear values in the draft rather than repeatedly importing the same unresolved source.
iOS AI imports require separate AI-sharing permission; extracted text is sent for processing, and a selected photo may also be sent if text recognition is insufficient. Supported direct FIT and ZWO imports are processed locally. Browser imports and saved drafts follow the coaching service’s storage rules. Share the original source with support only if you are comfortable doing so.
Effort will not save, or results stop responding
After reopening Mode, check History before repeating or deleting a workout. If a rating draft remains, retry saving it when the screen responds. Do not uninstall the app as a first troubleshooting step: local records may be lost.
Tell support whether the problem occurred while rating effort/feel, saving, opening results or sending to your coach. Include the device, app build and exact step. Do not send a full Health export unless it is specifically needed and you choose to share it.
Why do results show different metrics?
Results reflect the activity and information actually recorded. Strength uses confirmed sets, reps and load; cardio may include distance, pace, heart rate and power. Estimates, incomplete observations and missing readings should remain identified.
A short recovery observation is not equivalent to a complete one-minute HR recovery measurement. Warm-up, cool-down, rest and incomplete efforts should not be treated as comparable work intervals. Older receipts without saved targets or samples may not support the same comparisons as newer recordings.
Purchases, storage and privacy
How much does Mode Pro cost?
Mode is free to download. Mode Pro is a US$60 one-time purchase in the current Apple app, with no monthly or annual Mode Pro subscription. The US App Store price is US$59.99. Apple shows the local price before payment. Optional AI features also require permission, internet access and available usage allowance. Check the app for the allowance and access applying to your version.
Mode Coach and any coaching or programme purchase are separate from buying Mode Pro. Review the offer shown for that service before paying. See Mode for coaches for current availability.
How do I restore Pro or request a refund?
Use Restore purchases with the Apple account used to buy Pro. Apple handles App Store refund requests at reportaproblem.apple.com. If you have an older Apple subscription, manage it through Apple’s subscription settings; deleting the app does not cancel it.
For a browser purchase, use its receipt and account/billing controls or contact support with the order reference. An Apple refund request does not manage a browser purchase.
What does iCloud synchronization include?
Optional iCloud synchronization is off by default. It synchronizes Mode-created records through your private Apple iCloud database. Health figures and an HR trace incorporated into a session may synchronize with that session; the general cache of imported Health readings does not. Apple Health synchronization and device backups are separate.
Turning Mode sync off stops future synchronization, not existing copies. Mode Coach uses separate account and server storage for coaching content.
What happens when I switch apps?
iOS may suspend Mode or reclaim it from memory. Mode has recovery and continuity features but cannot promise to remain running for a fixed period. If it restarts after every brief switch, report the build, device, OS and whether a workout was active. Check saved sessions or recovery prompts before starting another copy.
How do I export or delete my information?
The browser account provides export and account-deletion controls. If you own a coaching workspace, contact support to arrange its closure before account deletion. A service-owner account also requires an ownership/configuration change.
For phone records, use the available removal controls. Disconnect wearable accounts before uninstalling and revoke provider access if needed. Deleting the app, unlinking the phone or ending coaching does not by itself delete the browser account.
Apple Health, private iCloud copies, device backups, provider-held records and copies already exported by a coach or another recipient need separate handling. Switching off AI sharing cannot recall requests already sent. Contact support for service-held records or an unavailable deletion control; the privacy policy explains retention and deletion limits.
Is Mode available on Android or in a browser?
Mode is available for iPhone and Apple Watch. Mode Coach is available in the browser, with linked-phone features in supported builds; pilot/account access can apply. Android remains planned. The browser coaching workspace and workout-sharing links are not a complete browser replacement for the iPhone workout app.
Where is the privacy policy?
Read Mode’s privacy policy for device and cloud storage, coaching accounts, AI, wearable integrations, sharing permissions and deletion. Mode does not sell personal information or use Health data for advertising.
The Privacy and Support links on modetraining.app point to these Dataloup pages so the same information is maintained in one place.
Feedback
Tell us what happened, what you expected and which version you used. Feature ideas and coaching enquiries are welcome at [email protected].